FAQ

One of your concerns is likely to be the cost of taking further advice.  All initial enquiries made through Sue the Expert and our retained Law Firm are dealt with free of charge.  We understand how expensive litigation can be and how anxious you may understandably be about the cost of having your claim investigated.  Accordingly, our Lawyers are prepared to act for you on the basis of a Conditional Fee Agreement ("CFA") often known as a no win, no fee agreement.  There may, however, be some Fees that have to be paid on your behalf that may have to be passed on to you if our Lawyers are unable to take out a Policy of Insurance on your behalf which would otherwise cover that outlay.  

Once an initial assessment of your claim has been made then subject to the prospects of success, you may be advised to enter into a Conditional Fee Agreement which will be in writing and will set out the terms of engagement between you as the client and Brown Turner Ross as the retained Solicitors.

Close

Our Lawyers will carry out an initial investigation based on your instructions, any available documents and give you quick and expert advice as to whether you have a claim that can be pursued.  If that stage is reached then you will be kept informed at every stage and given clear advice as to what the procedure is and what you can reasonably expect.  Our aim is to ensure that you are given clear advice as to whether you have a claim as soon as is possible but in some cases initial instructions from you will not be enough to enable a conclusive decision to be arrived at and further investigations may be required based on documents and your relevant papers being obtained from the professional adviser who has let you down.  

Close

This can be difficult but is an essential part of the initial assessment of your claim.  It may be obvious that the actions of your professional adviser have resulted in you suffering a financial loss which can easily be calculated.  However, there will be many cases where your professional adviser has not done what he or she should have done but where you may well have ended up in the same position even if that person had not been negligent.  This is something our Lawyers will advise you on.  If more than one professional is involved e.g. a Property Lawyer, Architect and/or a Builder then the responsibility to compensate you may be apportioned between them.  This is something we are used to dealing with and can advise you about.  Your financial losses may be continuing and in those circumstances a claim will be calculated for past and future financial losses.  

Close

The advice we may give you is that there has been no negligence in how your transaction has been dealt with but that you are entitled to make a formal complaint based on the level of service you received.  Professional advisers are normally subject to Regulations and/or a Code of Conduct formulated by their professional body who have Disciplinary Procedures which can result in severe sanctions being applied.  Some of these Regulatory bodies also have the power to award a disenchanted client compensation if there has been an inadequate level of service provided.  Equally, there are a variety of Ombudsman who "police" the way in which professionals conduct themselves.  These are matters that we can advise you on.

Close

There are specified time limits for bringing negligence claims.  These are set out in The Limitation Act 1980 but in general terms most professional negligence claims have to be the subject of Proceedings within 6 years of the date of the negligent act that you seek to rely on so as to bring your claim.  

Claims arising from Personal Injury (including Clinical Negligence) have to be the subject of Proceedings within 3 years of the date on which the relevant incident occurred although there are exceptions to this where the potential Claimant did not have the knowledge required to bring a claim until a later date.  That is a complex issue that we can advise on.  A Lawyer who misses a limitation date is likely to be found negligent and if you have a potential claim arising in these circumstances you should contact us as a matter of urgency.  Once the limitation date has been  missed Courts are extremely reluctant to allow the substantive claim to be the subject of Proceedings which means that your only claim would then be against the Lawyer who missed that deadline.

Close